I feel like baby monitors with an app have this problem commonly. Cocoon Cam deactivated their phone number and is longer responding to email customer service requests, despite saying they’re sticking around until May 31. But kiddo is 20 months so we figure we won’t really need a monitor that much longer. The fact that the Cocoon Cam company is a start-up said two things to me: 1. Don’t buy this, don’t buy anything from the company, do not do it! Likely bought by @CocoonCam and sold for a higher price. Edit: Back in March @The4rchangel on Twitter posted this thread saying his Cocoon Cam was sending all this data to China. Cocoon Cam, a popular baby monitor company that Forbes included in their 2019 top baby monitors list, sent an email on April 24 to all customers saying they’re going to “move in a different direction” and are not supporting the app anymore (full email on cocooncam.com.

), thus solidifying his speculation. Many customers can’t even get the app set up. I would fully support this.

It’s not marketed as a baby monitor and doesn’t have extra bells and whistles, but it functions well. We’ve swapped to a Nest cam but it’s not really intended as a baby monitor and not as effective. Certain features like swaddle stories stopped working on both cameras, then the entire camera at our house just stopped working even when plugged into our router & now I got an email saying the company is “switching directions” & removing the app. no! What I suspect is happening or has happened is that @CocoonCam purchased cheap cameras from this org, slapped a fancy app in front of it, sold it for 5x the original cost with their logo on it and never had a care in the world of why the camera was so cheap to begin with. App was $10. 1: Important - Reset the Cocoon Cam. I got mine in November at my baby shower off my Amazon registry and it’s eligible to be returned still. Turns out they all abandoned ship to start some new company called Chrysalis Cloud & they don’t offer customer service anymore even though they said they would ‘til May 31. I too have one of these camera for our kiddo. Unlike most of the other reviews...I was not sent a monitor to review. Hello, We're sorry about this. We ranked the best Cocoon Cam alternatives and sites like cocooncam.com. Excellent camera...excellent customer support...and best of all, the reassurance is priceless. Cookies help us deliver our Services. It is going to be Nationwide in 2016. I had originally posted a 1-star review, and the CEO contacted me directly. We regret to inform you that in light of current circumstances, we will no longer be able to support the Cocoon Cam app after May 31st, 2020. Wow!!! Well at 3:30am I wake up and both devices had a black screen and the app on both devices had went down I jumped up and ran to my babies room to find him screaming crying and I don’t even know how long he had been in there awake and crying like that. Did you have any luck with amazon? After Cocoon Cam contacted me, I dug into the company’s background. Rather than cut bait and found a new startup.

Mine doesn’t work, but apparently you can even use your phone with the new app, iSmartViewPro like you could with Cocoon Cam. Baby Cried for Hours on multiple occasions!!!

Looking for a new one, how is the Nanit system? If you want to sleep peacefully don’t buy it!!! I hadn't really looked into a baby monitor because we co slept for the first 9 months then slept with the crib in our room until about 14 months. If the internet connectivity is normal, you will receive push notifications on your smartphone when the is crying or when they start waking up. It also analyzes reviews to verify trustworthiness.
Our team spent 88 hours analyzing 351 data points to rate the best alternatives to Cocoon Cam and top Cocoon Cam competitors.

Co-founded by the British man John Berthels who has a great accent and is the commentary on their video. My baby was crying and I couldn't hear it because the sound feature was off, it keeps disconnecting just not good. Backed by Indiegogo, a platform for tech startups. The developers will care about their customer’s experience. I'm so glad. See all details for Cocoon Cam Plus Baby Breathing and Video Monitor 2018 Version -... © 1996-2020, Amazon.com, Inc. or its affiliates.

Wait for the light on the back of the camera to illuminate. I bought one, had insane issues setting it up so we returned it. Research stores & brands like Cocoon Cam. I know this is an old post, but be darned if I'm not in this same boat. Worked great for a while & we ended up getting a second for my mom’s house. Wonder if his discovery of cameras sending data to China & exposing them had anything to do with them closing... I’ll just put this as another con to WiFi baby monitors vs. standalone systems. I cannot stress enough how awful this baby monitor is. This company should be ashamed of themselves, this product is a borderline scam.

I made fun of my step-dad for being paranoid about wifi cameras. So now thousands of parents are stuck with $150 baby monitors that are the $15 bare minimum security cameras at best or don’t function at all at worst. I bought one in 2019 and returned it as well! Completely agree. They have features like swaddle stories (timelapse of the entire day), breath monitoring and other activity features that seem to be processed in their servers and not locally.

We'd love to have a chance to help you ASAP! There's a problem loading this menu right now. Can you please reach out to us at CocoonCam.com/ContactUs or text us directly at 1800-265-0245 so that we can help? I threw a towel on and ran to check on my baby. I was thinking of setting up the baby monitor this week though. Reviewed in the United States on May 13, 2020. Around 2.5 we completely unplugged the camera and we just use the radio function. So sad for the families that have it and just got left stranded. I did notice a lot of the features have dropped off right before this though like the gifs you get with alerts and the swaddle stories. Press question mark to learn the rest of the keyboard shortcuts. . We did not take the decision as to which movement monitor to buy lightly. Reviewed in the United States on July 3, 2018, Join the FB group: “Cocoon cam - unofficial”, Reviewed in the United States on April 24, 2020. But my husband bought a baby monitor off meh.com or somesuch without consulting me. My son is 3 months old and still sleeps in my room in his bassinet.

If you need a new one, Wyze is great and cheap. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average.

Reviewed in the United States on November 30, 2018.


He blocked those servers and the camera still functioned. The Chinese hack-worthy version of the application they tried to make us download (It HAS been hacked multiple times-you can google it) is awful, doesn’t work, and, you guessed it-you’re risking your child’s life because it will be hacked. Please do reach out to us at CocoonCam.com/ContactUs and would love to have you try the new update. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. or just want to rant, someone started a Facebook group called Cocoon cam - unofficial. They’ve deleted all social media. Seems like these “attacks” started around the same time the company “went offline” - wondering if the two are related or not... Long story short... I’ll be contacting Amazon and asking for a refund despite the out of warranty period as this seems way too sketchy. Works great. The camera we have was from Kodak and the app was called Tend which has a "coming soon" label to this day on the sleep tracker feature. Your recently viewed items and featured recommendations, Select the department you want to search in. Ranting and gushing is welcome! (Updated 2019) SEE THE MOVEMENT OF YOUR BABY with Vision Mode. We look forward to hearing from you. Meaning whatever they were sending was completely unnecessary for the camera to work.

It works great! We ruled out the snuza...because my husband admitted he would forget to put it on after diaper changes...and he would. The manufacturer commented on this review. I pulled up the app on my phone and put it beside me and also pulled the app up on my iPad and placed it beside my husband. And we ruled out the angel care due to multiple complaints of false alarms when kids crawl into the corner of the crib...which our older two kids did frequently. (Updated 2019) KNOW YOUR BABY IS BREATHING with real-time breathing rate and BPM display and night vision HD video.

Reviewed in the United States on September 18, 2018. A place for new parents, new parents to be and old parents who want to help out. Hi Shaina, We're sorry about this. So now everyone who can’t get the new app to work is screwed. Posts focusing on the transition into living with your new little one and any issues that may come up.

After that, you’ll wish you had taken this review, seriously. But it slowly deteriorated. Cocoon Cam left thousands of parents with essentially useless $150 baby monitors so the business could “move in a different direction” Cocoon Cam, a popular baby monitor company that Forbes included in their 2019 top baby monitors list, sent an email on April 24 to all customers saying they’re going to “move in a different direction” and are not supporting the app anymore (full email on … Check my edit. It’s basically a $15 security camera.


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