It was during those four years in university that I fell in love with the business: I enjoyed helping the guests; solving problems, and trying to make our property the best. As the son of an American diplomat, was there any resistance to you joining the hotel industry? Sign up for our newsletters to have the latest stories delivered straight to your inbox every week.
As an individual guest, name three of your all-time favourite hotels to stay at. The example my father set of being able to deal with senior government officials with the same grace and empathy he showed the employees in our home gave me the direction I have today. Craig has made over 9 trades of the Marriott International stock since 2016, according to the Form 4 filled with the SEC. Aside from sport, we also offer exclusive Marriott Bonvoy culinary/entertainment experiences: including meet & greets with famous musicians; as well as once-in-a-lifetime masterclasses with famous chefs. In fact, you need to ‘shake the tree’ in order to get the best ideas on the table. Saves time. Under Dave’s leadership, Marriott’s Americas organization has grown from 2,928 hotels to 5,640 properties today, with another 1,800 hotels in the pipeline.
Guests used to only redeem their points for rooms. They communicate to us (even when on property) using their phones, tablets etc.
8 September 2020 — Boasting over 25 years' experience in the hospitality industry, Massey was most recently the general manager of the JW Marriott Khao Lak Resort & Spa in Thailand. Each brand has its own unique physical design and selling points. LinkedIn’s Pulse and I fell into the business by accident: my father had a rule that we paid for our own university, so to pay for my education I began working evenings and weekends in a small hotel owned by my uncle. I’ve learned that the best ideas come out this way. This is why you can now make requests to the front desk on your Marriott Bonvoy app: I use mine to order food while en route from the airport.
(I actually wrote an article about this exact subject entitled A Diplomat and a Gentleman.) Our acquisition of Starwood. But as you grow into a more senior role, it becomes increasingly important that you listen to those around you. I have no regrets. Mr. Smith, a 32-year Marriott veteran, is currently Group President, Asia Pacific. All customers, luxury travellers included, are using technology for convenience. As an individual guest, name three of your all-time favourite hotels to stay at. Marriott International Asia Pacific (APAC) has announced that Simon F. Cooper, President and Managing Director of Asia Pacific, will retire at the end of the month and Craig S. Smith, currently President of Marriott International Caribbean & Latin America (CALA), succeeded Mr. Cooper on June 1, 2015. Smith has previously worked in Hong Kong serving as Chief Operations Officer for Marriott International's APAC region. Is there a particular reward category that is doing especially well in Asia? To learn more about the Bonvoy membership program (and to register for free) visit Marriott Bonvoy online. “Asia Pacific is integral to Marriott International achieving its objective of becoming the world’s favorite travel company.”. I am truly standing on the shoulders of a giant.”. follow our daily snapshots at @lifestyleasiakl, Clarks celebrates local creative changemakers in its latest AW2020 campaign, The term ‘size-inclusive’ is now a thing for women’s clothing, Kenzo Takada, founder of the brand with the same name, has passed, 12 new restaurants and cafes in KL and PJ to head to in October 2020, Frank Gehry lends his Midas touch to Hennessy X.O’s 150th-anniversary bottle, Ditch almond milk for oat milk — we’ll tell you why, A breezy hillside escape by the sea at Villa Kohia, Koh Samui, Indulge in modern tropical luxury at Baan Mekkala on Koh Samui, LSA Curates: Baan Hinyai in Koh Samui offers an outdoors adventure like no other, Fortnightly horoscope: A tarot reading from October 1 to October 15, 2020, This is why ‘Nomadland’ by Chloe Zhao needs to be on your movie watch list, Send someone flowers and help others too when you buy a floral gift from Lavieflo, Men too, can wear rose perfumes as these new iterations prove, The top 9 products from The Inkey List to try for the first time, Makeup sticks are going to change your life — here are 6 to try, Make the home the centre of your life with BoConcept 2021 collection, Are you doing intermittent fasting right? For your daily updates on all things luxury, follow us at @lifestyleasiahk, Restaurant Revisited: For devotees of elite Cantonese cookery, Spring Moon remains a compelling Michelin pitstop, Best Bites: The top 5 dishes we ate in September 2020, New Eats: Mid-Autumn at Hansik Goo, The Diplomat’s latest ‘pub grub’ and much more, These silk pocket butterflies meld heritage embroidery with modern art, 10 of the best ‘serious’ watches you can buy for under HK$15,000, Kenzo Takada, first Japanese designer to conquer Paris fashion, dies aged 81, Round up your posse for the ultimate island escape at Baan Ratree, Baan View Talay offers a private bird’s eye view over Koh Samui, Baan Leelawadee lets you go from villa to beach in just a few steps, This Botticelli painting is expected to sell for a record HK$620 million, MoMA Design Store launches ‘The Record Shop’ pop-up at K11 Musea, Sotheby’s announces auction celebrating the cultural impact of hip hop, Q&A: Paula’s Choice founder Paula Begoun busts common beauty myths, A first look at Byredo’s unexpected foray into the makeup world, featuring Isamaya Ffrench, Do these steps to keep your sun-kissed glow after a beach trip, Explore KitchenAid’s range of colourful kitchen essentials, These are the most beautiful yoga studios in Hong Kong, 7 ways to support International Breast Cancer Awareness Month in Hong Kong, Why the Apple Watch Series 6 is a must-have for health monitoring, Rolls-Royce’s new Ghost, Maserati’s MC20 supercar and other exciting car releases, Apple emphasises content and services with Apple One, Fitness+ and more, How to Succeed: Craig Smith, President (APAC) of Marriott International, Review: The St. Regis Zhuhai brings Gilded Age style to the Chinese Riviera.
At the centre of this Herculean endeavour is Craig Smith, Marriott’s head honcho in Asia. Craig has 5 jobs listed on their profile. But after having dealt with the 2% (i.e. Known by peers in the industry as a seasoned hotelier, Smith makes a compelling case for the age-old (not to mention, millennially co-signed) adage ‘start ’em young’.
Design is the biggest change.
To learn more about the Bonvoy membership program (and to register for free) visit Marriott Bonvoy online. We rely on our teams at all levels of the organisation, but we especially require that all of our hotels deliver ‘the brilliant basics’. His articles relate to learning and using what we learn to better ourselves, creating measurable goals, and accountability, as well as other business, leadership and self-development issues. Dave Grissen, Marriott International’s Group President for the Americas, has decided to step down from his position towards the end of 2020 and retire from Marriott in the first quarter of 2021, after 36 years with the company. Known by peers in the industry as a seasoned hotelier, Smith makes a compelling case for the age-old (not to mention, millennially co-signed) adage ‘start ’em young’. But even by those standards, 2019 has proven to be uniquely hectic. In one given day I may oversee the design of a new hotel, work with our team on an advertising project, liaise with young leaders working for us, review financial statements, engage in taste panels etc. In today’s world, the desire for unique experiences is undeniably outpacing the purchase of products. They’re all equally important. In his new role as Group President, International, Craig will oversee all non-North American operations for Marriott including the Asia Pacific, Europe, Middle East & Africa and Caribbean & Latin America (CALA) regions.
“His leadership has been instrumental in the globalization of Marriott’s operations ushering in an exciting chapter of growth at our company.”, Mr. Cooper led the operating performance and growth of Asia Pacific.
View Craig Smith’s profile on LinkedIn, the world's largest professional community. At that time he was responsible for 150 hotels, which generated in …
Prior to his current role, he spent two and a half years leading the company’s CALA region. Bringing together teams of people who used to compete and work differently was one of the biggest challenges I’d faced in years — the human side of these transactions is always the toughest, most important part. Our relationships were more transactional. Craig Smith on LinkedIn. It also encourages everyone to come to the table with their point of view and listen to one another.
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